Privacy Policy

1. Introduction

Diffuse Grid ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website diffuse-grid.com (the "Site") or use our services.

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Mailing address
• Subscription preferences
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing newsletter subscriptions
• Responding to your inquiries and requests
• Sending marketing communications (with your consent)
• Analyzing website usage and improving our services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Personalizing your experience on our Site

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Legitimate Interest: For analytics, security, and improving our services
• Contract Performance: When processing is necessary to fulfill our obligations
• Legal Obligation: When required by law or regulation

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.4 Consent

We may share your information with your explicit consent for specific purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Secure data transmission protocols

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Newsletter subscriptions: Until you unsubscribe
• Contact inquiries: For up to 3 years
• Analytics data: For up to 2 years
• Legal compliance: As required by applicable laws

8. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

8.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, machine-readable format.

8.2 Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information under certain circumstances.

8.4 Restriction

You can request restriction of processing your personal information in specific situations.

8.5 Objection

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

8.6 Withdrawal of Consent

Where processing is based on consent, you can withdraw your consent at any time.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover we have collected information from a child under 16, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal information outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Other legally recognized transfer mechanisms

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes if required by law

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Data Protection Officer

For specific privacy-related inquiries, you may contact our Data Protection Officer at:

Email: [email protected]

15. Supervisory Authority

If you are located in the EEA and have concerns about our processing of your personal information that we cannot resolve, you have the right to lodge a complaint with your local data protection authority or the Information Commissioner's Office (ICO) in the UK:

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113